I'm not receiving my password reset email




Symptom

I visited the site to reset my password via email. I entered in my email address and clicked the Submit button. The site then told me that it had sent me instructions to reset my password via email. This email was never received after waiting 24 hours.


Cause

Your email client may be filtering out our email message as spam. You may also have entered your email address incorrectly. The system does not inform you when an email address is incorrect for security reasons.


Resolution

If you have a spam message box in your email client, check it for our message. You can also see about adding us to a whitelist for your spam filter. Also, be sure to check that the email you entered into the password reset site is correct. If you still can't get in, submit a request to our Support team, and be sure to include your user name and email address.

 I found this article helpful. (1)

  1. Mike
    Jun 13, 2012 7:52 PM (UTC+06:00)

    If you still don't get your password send us an email to support@bigwebapps.com

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